Southend-on-Sea Water Services

Frequently asked questions

Who supplies the water in Southend-on-Sea?

Essex & Suffolk Water supplies Southend-on-Sea. You can reach them on 0800 526 337.

I can see water leaking in the road — who do I tell?

Report it to Essex & Suffolk Water on 0800 526 337. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Essex & Suffolk Water on 0800 526 337. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Southend-on-Sea?

Your water comes from Essex & Suffolk Water, but wastewater and sewerage in Southend-on-Sea is handled by Anglian Water / Thames Water — a separate company. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Southend-on-Sea?

Southend-on-Sea's water is very hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Southend-on-Sea.

Which nearby towns do you also cover?

As well as Southend-on-Sea, we cover the surrounding area, including Rayleigh (6 miles), Basildon (11 miles), Chatham/Rochester (14 miles), Gravesend (16 miles), Chelmsford (17 miles) and Grays (17 miles).

Which postcodes does Southend-on-Sea cover?

The Southend-on-Sea area covers SS2, SS1, SS0, SS9, SS3, SS4, SS8, SS5, SS6 and SS7.