Chatham/Rochester Water Services

Frequently asked questions

Who supplies the water in Chatham/Rochester?

South East Water supplies Chatham/Rochester. You can reach them on 0333 000 0365.

I can see water leaking in the road — who do I tell?

Report it to South East Water on 0333 000 0365. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call South East Water on 0333 000 0365. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Chatham/Rochester?

Your water comes from South East Water, but wastewater and sewerage in Chatham/Rochester is handled by Southern Water — a separate company. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Chatham/Rochester?

Chatham/Rochester's water is hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Chatham/Rochester.

Which nearby towns do you also cover?

As well as Chatham/Rochester, we cover the surrounding area, including Maidstone (7 miles), Gravesend (8 miles), Grays (11 miles), Basildon (13 miles), Southend-on-Sea (14 miles) and Dartford (14 miles).

Which postcodes does Chatham/Rochester cover?

The Chatham/Rochester area covers ME4, ME1, ME7, ME2, ME5, ME8, ME3, ME6, ME20, DA12, ME14 and DA13.