Poole Water Services

Frequently asked questions

Who supplies the water in Poole?

Bournemouth Water supplies Poole. You can reach them on 0344 346 2020.

I can see water leaking in the road — who do I tell?

Report it to Bournemouth Water on 0344 346 2020. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Bournemouth Water on 0344 346 2020. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Poole?

Your water comes from Bournemouth Water, but wastewater and sewerage in Poole is handled by Wessex Water — a separate company. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Poole?

Poole's water is moderately hard, and the risk of limescale in kettles and boilers is medium. Occasional descaling of kettles and shower heads keeps it in check.

Which nearby towns do you also cover?

As well as Poole, we cover the surrounding area, including Bournemouth (4 miles), Swanage (6 miles), Christchurch (9 miles), Blandford Forum (14 miles), Freshwater (20 miles) and Dorchester (20 miles).

Which postcodes does Poole cover?

The Poole area covers BH15, BH14, BH13, BH12, BH17, BH4, BH2, BH16, BH18, BH3, BH11 and BH1.