Swanage Water Services

Frequently asked questions

Who supplies the water in Swanage?

Wessex Water supplies Swanage. You can reach them on 0345 600 4 600.

I can see water leaking in the road — who do I tell?

Report it to Wessex Water on 0345 600 4 600. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Wessex Water on 0345 600 4 600. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Swanage?

Wessex Water handles both the water supply and the wastewater in Swanage, so it is one company for both. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Swanage?

Swanage's water is hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Swanage.

Which nearby towns do you also cover?

As well as Swanage, we cover the surrounding area, including Poole (6 miles), Bournemouth (8 miles), Christchurch (12 miles), Freshwater (20 miles), Blandford Forum (20 miles) and Yarmouth (21 miles).

Which postcodes does Swanage cover?

The Swanage area covers BH19, BH13, BH14, BH15, BH4, BH2, BH12, BH1, BH3, BH17, BH5 and BH16.