Lowestoft Water Services

Frequently asked questions

Who supplies the water in Lowestoft?

Essex & Suffolk Water supplies Lowestoft. You can reach them on 0800 526 337.

I can see water leaking in the road — who do I tell?

Report it to Essex & Suffolk Water on 0800 526 337. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Essex & Suffolk Water on 0800 526 337. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Lowestoft?

Your water comes from Essex & Suffolk Water, but wastewater and sewerage in Lowestoft is handled by Anglian Water — a separate company. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Lowestoft?

Lowestoft's water is very hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Lowestoft.

Which nearby towns do you also cover?

As well as Lowestoft, we cover the surrounding area, including Beccles (8 miles), Great Yarmouth (9 miles), Norwich (22 miles), Wymondham (28 miles), Diss (28 miles) and Cromer (37 miles).

Which postcodes does Lowestoft cover?

The Lowestoft area covers NR32, NR33 and NR31.