Norwich Water Services

Frequently asked questions

Who supplies the water in Norwich?

Anglian Water supplies Norwich. You can reach them on 03457 145 145.

I can see water leaking in the road — who do I tell?

Report it to Anglian Water on 03457 145 145. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Anglian Water on 03457 145 145. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Norwich?

Anglian Water handles both the water supply and the wastewater in Norwich, so it is one company for both. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Norwich?

Norwich's water is very hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Norwich.

Which nearby towns do you also cover?

As well as Norwich, we cover the surrounding area, including Wymondham (8 miles), Dereham (15 miles), Beccles (16 miles), Great Yarmouth (18 miles), Diss (19 miles) and Cromer (21 miles).

Which postcodes does Norwich cover?

The Norwich area covers NR2, NR1, NR3, NR4, NR6, NR7, NR5, NR8 and NR14.