Bury St Edmunds Water Services

Frequently asked questions

Who supplies the water in Bury St Edmunds?

Anglian Water supplies Bury St Edmunds. You can reach them on 03457 145 145.

I can see water leaking in the road — who do I tell?

Report it to Anglian Water on 03457 145 145. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Anglian Water on 03457 145 145. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Bury St Edmunds?

Anglian Water handles both the water supply and the wastewater in Bury St Edmunds, so it is one company for both. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Bury St Edmunds?

Bury St Edmunds's water is very hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Bury St Edmunds.

Which nearby towns do you also cover?

As well as Bury St Edmunds, we cover the surrounding area, including Thetford (12 miles), Stowmarket (13 miles), Newmarket (13 miles), Sudbury (14 miles), Haverhill (16 miles) and Diss (19 miles).

Which postcodes does Bury St Edmunds cover?

The Bury St Edmunds area covers IP33, IP32, IP29, IP31 and IP30.