Thetford Water Services

Frequently asked questions

Who supplies the water in Thetford?

Anglian Water supplies Thetford. You can reach them on 03457 145 145.

I can see water leaking in the road — who do I tell?

Report it to Anglian Water on 03457 145 145. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Anglian Water on 03457 145 145. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Thetford?

Anglian Water handles both the water supply and the wastewater in Thetford, so it is one company for both. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Thetford?

Thetford's water is very hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Thetford.

Which nearby towns do you also cover?

As well as Thetford, we cover the surrounding area, including Bury St Edmunds (12 miles), Diss (15 miles), Swaffham (16 miles), Newmarket (19 miles), Stowmarket (19 miles) and Wymondham (19 miles).

Which postcodes does Thetford cover?

The Thetford area covers IP24, IP27, IP31, IP26, IP28, IP32, IP33 and IP25.