Clacton-on-Sea Water Services

Frequently asked questions

Who supplies the water in Clacton-on-Sea?

Affinity Water supplies Clacton-on-Sea. You can reach them on 0345 357 2407.

I can see water leaking in the road — who do I tell?

Report it to Affinity Water on 0345 357 2407. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Affinity Water on 0345 357 2407. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Clacton-on-Sea?

Your water comes from Affinity Water, but wastewater and sewerage in Clacton-on-Sea is handled by Anglian Water / Thames Water — a separate company. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Clacton-on-Sea?

Clacton-on-Sea's water is very hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Clacton-on-Sea.

Which nearby towns do you also cover?

As well as Clacton-on-Sea, we cover the surrounding area, including Colchester (13 miles), Felixstowe (14 miles), Ipswich (19 miles), Witham (22 miles), Sudbury (25 miles) and Southend-on-Sea (26 miles).

Which postcodes does Clacton-on-Sea cover?

The Clacton-on-Sea area covers CO15, CO16, CO13 and CO14.