Colchester Water Services

Frequently asked questions

Who supplies the water in Colchester?

Anglian Water supplies Colchester. You can reach them on 03457 145 145.

I can see water leaking in the road — who do I tell?

Report it to Anglian Water on 03457 145 145. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Anglian Water on 03457 145 145. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Colchester?

Your water comes from Anglian Water, but wastewater and sewerage in Colchester is handled by Anglian Water / Thames Water — a separate company. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Colchester?

Colchester's water is very hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Colchester.

Which nearby towns do you also cover?

As well as Colchester, we cover the surrounding area, including Sudbury (13 miles), Witham (13 miles), Clacton-on-Sea (13 miles), Braintree (15 miles), Ipswich (16 miles) and Felixstowe (19 miles).

Which postcodes does Colchester cover?

The Colchester area covers CO1, CO2, CO4, CO3, CO7, CO6 and CO5.