Sutton Coldfield Water Services

Frequently asked questions

Who supplies the water in Sutton Coldfield?

South Staffs Water supplies Sutton Coldfield. You can reach them on 0800 389 10 11.

I can see water leaking in the road — who do I tell?

Report it to South Staffs Water on 0800 389 10 11. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call South Staffs Water on 0800 389 10 11. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Sutton Coldfield?

Your water comes from South Staffs Water, but wastewater and sewerage in Sutton Coldfield is handled by Severn Trent Water — a separate company. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Sutton Coldfield?

Sutton Coldfield's water is soft, and the risk of limescale in kettles and boilers is low. Soft water is kind to appliances, so descaling is rarely a local concern.

Which nearby towns do you also cover?

As well as Sutton Coldfield, we cover the surrounding area, including Birmingham (6 miles), Walsall (7 miles), Tamworth (7 miles), West Bromwich (8 miles), Lichfield (8 miles) and Solihull (11 miles).

Which postcodes does Sutton Coldfield cover?

The Sutton Coldfield area covers B72, B73, B75, B76, B74, B23, B44, B24, B35, B42, B36 and B43.