Birmingham Water Services

Frequently asked questions

Who supplies the water in Birmingham?

Severn Trent Water supplies Birmingham. You can reach them on 0800 783 4444.

I can see water leaking in the road — who do I tell?

Report it to Severn Trent Water on 0800 783 4444. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Severn Trent Water on 0800 783 4444. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Birmingham?

Severn Trent Water handles both the water supply and the wastewater in Birmingham, so it is one company for both. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Birmingham?

Birmingham's water is soft, and the risk of limescale in kettles and boilers is low. Soft water is kind to appliances, so descaling is rarely a local concern.

Which nearby towns do you also cover?

As well as Birmingham, we cover the surrounding area, including West Bromwich (5 miles), Sutton Coldfield (6 miles), Solihull (7 miles), Halesowen (7 miles), Walsall (8 miles) and Dudley (8 miles).

Which postcodes does Birmingham cover?

The Birmingham area covers B4, B2, B3, B1, B7, B19, B5, B6, B18, B12, B9 and B16.