North Shields Water Services

Frequently asked questions

Who supplies the water in North Shields?

Northumbrian Water supplies North Shields. You can reach them on 0345 717 1100.

I can see water leaking in the road — who do I tell?

Report it to Northumbrian Water on 0345 717 1100. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Northumbrian Water on 0345 717 1100. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in North Shields?

Northumbrian Water handles both the water supply and the wastewater in North Shields, so it is one company for both. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in North Shields?

North Shields's water is moderately hard, and the risk of limescale in kettles and boilers is medium. Occasional descaling of kettles and shower heads keeps it in check.

Which nearby towns do you also cover?

As well as North Shields, we cover the surrounding area, including South Shields (1 mile), Tynemouth (1 mile), Jarrow (3 miles), Wallsend (4 miles), Gateshead (7 miles) and Newcastle upon Tyne (7 miles).

Which postcodes does North Shields cover?

The North Shields area covers NE29, NE30, NE33, NE34, NE28, NE27, NE26, NE32, NE25, NE31, NE35 and NE36.