Weston-super-Mare Water Services

Frequently asked questions

Who supplies the water in Weston-super-Mare?

Bristol Water supplies Weston-super-Mare. You can reach them on 0345 702 3797.

I can see water leaking in the road — who do I tell?

Report it to Bristol Water on 0345 702 3797. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Bristol Water on 0345 702 3797. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Weston-super-Mare?

Your water comes from Bristol Water, but wastewater and sewerage in Weston-super-Mare is handled by Wessex Water — a separate company. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Weston-super-Mare?

Weston-super-Mare's water is hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Weston-super-Mare.

Which nearby towns do you also cover?

As well as Weston-super-Mare, we cover the surrounding area, including Clevedon (8 miles), Nailsea (11 miles), Bridgwater (15 miles), Wells (17 miles), Bristol (18 miles) and Glastonbury (18 miles).

Which postcodes does Weston-super-Mare cover?

The Weston-super-Mare area covers BS23, BS22, BS24, BS29, BS25, BS26, TA8 and BS49.