Bristol Water Services

Frequently asked questions

Who supplies the water in Bristol?

Bristol Water supplies Bristol. You can reach them on 0345 702 3797.

I can see water leaking in the road — who do I tell?

Report it to Bristol Water on 0345 702 3797. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Bristol Water on 0345 702 3797. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Bristol?

Your water comes from Bristol Water, but wastewater and sewerage in Bristol is handled by Wessex Water — a separate company. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Bristol?

Bristol's water is hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Bristol.

Which nearby towns do you also cover?

As well as Bristol, we cover the surrounding area, including Nailsea (7 miles), Clevedon (11 miles), Bath (11 miles), Wells (17 miles), Weston-super-Mare (18 miles) and Dursley (19 miles).

Which postcodes does Bristol cover?

The Bristol area covers BS1, BS3, BS8, BS2, BS99, BS6, BS4, BS5, BS7, BS13, BS9 and BS41.