St Helens Water Services

Frequently asked questions

Who supplies the water in St Helens?

United Utilities supplies St Helens. You can reach them on 0345 672 3723.

I can see water leaking in the road — who do I tell?

Report it to United Utilities on 0345 672 3723. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call United Utilities on 0345 672 3723. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in St Helens?

United Utilities handles both the water supply and the wastewater in St Helens, so it is one company for both. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in St Helens?

St Helens's water is soft, and the risk of limescale in kettles and boilers is low. Soft water is kind to appliances, so descaling is rarely a local concern.

Which nearby towns do you also cover?

As well as St Helens, we cover the surrounding area, including Prescot (3 miles), Newton-le-Willows (4 miles), Huyton (5 miles), Widnes (6 miles), Kirkby (7 miles) and Skelmersdale (7 miles).

Which postcodes does St Helens cover?

The St Helens area covers WA10, WA9, WA11, L35, L34, WA12, WN4, L36, L28, WA5, WA8 and WN5.