Newton-le-Willows Water Services

Frequently asked questions

Who supplies the water in Newton-le-Willows?

United Utilities supplies Newton-le-Willows. You can reach them on 0345 672 3723.

I can see water leaking in the road — who do I tell?

Report it to United Utilities on 0345 672 3723. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call United Utilities on 0345 672 3723. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Newton-le-Willows?

United Utilities handles both the water supply and the wastewater in Newton-le-Willows, so it is one company for both. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Newton-le-Willows?

Newton-le-Willows's water is soft, and the risk of limescale in kettles and boilers is low. Soft water is kind to appliances, so descaling is rarely a local concern.

Which nearby towns do you also cover?

As well as Newton-le-Willows, we cover the surrounding area, including St Helens (4 miles), Warrington (5 miles), Wigan (6 miles), Widnes (7 miles), Prescot (8 miles) and Skelmersdale (9 miles).

Which postcodes does Newton-le-Willows cover?

The Newton-le-Willows area covers WA12, WN4, WA3, WA2, WA5, WA9, WA11, WA1, WA10, WN3, WN7 and WN5.