Lancaster Water Services

Frequently asked questions

Who supplies the water in Lancaster?

United Utilities supplies Lancaster. You can reach them on 0345 672 3723.

I can see water leaking in the road — who do I tell?

Report it to United Utilities on 0345 672 3723. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call United Utilities on 0345 672 3723. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Lancaster?

United Utilities handles both the water supply and the wastewater in Lancaster, so it is one company for both. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Lancaster?

Lancaster's water is soft, and the risk of limescale in kettles and boilers is low. Soft water is kind to appliances, so descaling is rarely a local concern.

Which nearby towns do you also cover?

As well as Lancaster, we cover the surrounding area, including Fleetwood (13 miles), Ulverston (16 miles), Barrow-in-Furness (18 miles), Blackpool (19 miles), Kendal (19 miles) and Preston (20 miles).

Which postcodes does Lancaster cover?

The Lancaster area covers LA1, LA4, LA3, LA2 and LA5.