Accrington Water Services

Frequently asked questions

Who supplies the water in Accrington?

United Utilities supplies Accrington. You can reach them on 0345 672 3723.

I can see water leaking in the road — who do I tell?

Report it to United Utilities on 0345 672 3723. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call United Utilities on 0345 672 3723. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Accrington?

United Utilities handles both the water supply and the wastewater in Accrington, so it is one company for both. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Accrington?

Accrington's water is soft, and the risk of limescale in kettles and boilers is low. Soft water is kind to appliances, so descaling is rarely a local concern.

Which nearby towns do you also cover?

As well as Accrington, we cover the surrounding area, including Blackburn (5 miles), Burnley (6 miles), Clitheroe (8 miles), Colne (11 miles), Bury (11 miles) and Bolton (12 miles).

Which postcodes does Accrington cover?

The Accrington area covers BB5, BB6, BB1, BB12, BB4, BB11, BB2, BB3 and BB10.