Ross-on-Wye Water Services

Frequently asked questions

Who supplies the water in Ross-on-Wye?

Dwr Cymru (Welsh Water) supplies Ross-on-Wye. You can reach them on 0800 052 0130.

I can see water leaking in the road — who do I tell?

Report it to Dwr Cymru (Welsh Water) on 0800 052 0130. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Dwr Cymru (Welsh Water) on 0800 052 0130. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Ross-on-Wye?

Your water comes from Dwr Cymru (Welsh Water), but wastewater and sewerage in Ross-on-Wye is handled by Welsh Water (Dŵr Cymru) — a separate company. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Ross-on-Wye?

Ross-on-Wye's water is hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Ross-on-Wye.

Which nearby towns do you also cover?

As well as Ross-on-Wye, we cover the surrounding area, including Cinderford (7 miles), Coleford (8 miles), Ledbury (11 miles), Hereford (11 miles), Lydney (13 miles) and Gloucester (15 miles).

Which postcodes does Ross-on-Wye cover?

The Ross-on-Wye area covers HR9, GL17 and GL18.