Hereford Water Services

Frequently asked questions

Who supplies the water in Hereford?

Dwr Cymru (Welsh Water) supplies Hereford. You can reach them on 0800 052 0130.

I can see water leaking in the road — who do I tell?

Report it to Dwr Cymru (Welsh Water) on 0800 052 0130. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Dwr Cymru (Welsh Water) on 0800 052 0130. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Hereford?

Your water comes from Dwr Cymru (Welsh Water), but wastewater and sewerage in Hereford is handled by Welsh Water (Dŵr Cymru) — a separate company. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Hereford?

Hereford's water is hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Hereford.

Which nearby towns do you also cover?

As well as Hereford, we cover the surrounding area, including Ross-on-Wye (11 miles), Leominster (12 miles), Ledbury (12 miles), Bromyard (13 miles), Kington (17 miles) and Malvern (17 miles).

Which postcodes does Hereford cover?

The Hereford area covers HR1, HR4 and HR2.