Ilford Water Services

Frequently asked questions

Who supplies the water in Ilford?

Essex & Suffolk Water supplies Ilford. You can reach them on 0800 526 337.

I can see water leaking in the road — who do I tell?

Report it to Essex & Suffolk Water on 0800 526 337. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Essex & Suffolk Water on 0800 526 337. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Ilford?

Your water comes from Essex & Suffolk Water, but wastewater and sewerage in Ilford is handled by Thames Water — a separate company. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Ilford?

Ilford's water is very hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Ilford.

Which nearby towns do you also cover?

As well as Ilford, we cover the surrounding area, including Redbridge (2 miles), Aldgate (3 miles), Barking (3 miles), Beckton (3 miles), Bethnal Green (3 miles) and Bow (3 miles).

Which postcodes does Ilford cover?

The Ilford area covers IG1, E12, IG2, IG3, IG4, IG11, E7, IG5, E6, IG6, E11 and RM8.