Exeter Water Services

Frequently asked questions

Who supplies the water in Exeter?

South West Water supplies Exeter. You can reach them on 0344 346 2020.

I can see water leaking in the road — who do I tell?

Report it to South West Water on 0344 346 2020. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call South West Water on 0344 346 2020. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Exeter?

South West Water handles both the water supply and the wastewater in Exeter, so it is one company for both. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Exeter?

Exeter's water is soft, and the risk of limescale in kettles and boilers is low. Soft water is kind to appliances, so descaling is rarely a local concern.

Which nearby towns do you also cover?

As well as Exeter, we cover the surrounding area, including Exmouth (9 miles), Dawlish (10 miles), Tiverton (12 miles), Newton Abbot (14 miles), Torquay (18 miles) and Paignton (20 miles).

Which postcodes does Exeter cover?

The Exeter area covers EX4, EX1, EX2, EX3, EX5 and EX6.