Cambridge Water Services

Frequently asked questions

Who supplies the water in Cambridge?

Cambridge Water supplies Cambridge. You can reach them on 01223 706050.

I can see water leaking in the road — who do I tell?

Report it to Cambridge Water on 01223 706050. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Cambridge Water on 01223 706050. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Cambridge?

Your water comes from Cambridge Water, but wastewater and sewerage in Cambridge is handled by Anglian Water — a separate company. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Cambridge?

Cambridge's water is very hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Cambridge.

Which nearby towns do you also cover?

As well as Cambridge, we cover the surrounding area, including Cambourne (8 miles), St Ives (12 miles), Newmarket (12 miles), Ely (15 miles), Huntingdon (15 miles) and Haverhill (16 miles).

Which postcodes does Cambridge cover?

The Cambridge area covers CB4, CB2, CB1, CB3, CB5, CB22, CB23 and CB25.