Staines-upon-Thames Water Services

Frequently asked questions

Who supplies the water in Staines-upon-Thames?

Affinity Water supplies Staines-upon-Thames. You can reach them on 0345 357 2407.

I can see water leaking in the road — who do I tell?

Report it to Affinity Water on 0345 357 2407. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Affinity Water on 0345 357 2407. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Staines-upon-Thames?

Your water comes from Affinity Water, but wastewater and sewerage in Staines-upon-Thames is handled by Thames Water / Southern Water — a separate company. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Staines-upon-Thames?

Staines-upon-Thames's water is very hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Staines-upon-Thames.

Which nearby towns do you also cover?

As well as Staines-upon-Thames, we cover the surrounding area, including Addlestone (4 miles), Weybridge (5 miles), Walton-on-Thames (5 miles), Windsor (5 miles), Slough (6 miles) and Ascot (7 miles).

Which postcodes does Staines-upon-Thames cover?

The Staines-upon-Thames area covers TW18, TW19, TW20, TW15, GU25, KT16, TW6, TW17, TW14, TW16, TW13 and SL3.