Stoke-on-Trent Water Services

Frequently asked questions

Who supplies the water in Stoke-on-Trent?

Severn Trent Water supplies Stoke-on-Trent. You can reach them on 0800 783 4444.

I can see water leaking in the road — who do I tell?

Report it to Severn Trent Water on 0800 783 4444. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Severn Trent Water on 0800 783 4444. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Stoke-on-Trent?

Severn Trent Water handles both the water supply and the wastewater in Stoke-on-Trent, so it is one company for both. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Stoke-on-Trent?

Stoke-on-Trent's water is moderately hard, and the risk of limescale in kettles and boilers is medium. Occasional descaling of kettles and shower heads keeps it in check.

Which nearby towns do you also cover?

As well as Stoke-on-Trent, we cover the surrounding area, including Newcastle-under-Lyme (1 mile), Kidsgrove (5 miles), Crewe (10 miles), Congleton (10 miles), Leek (10 miles) and Market Drayton (14 miles).

Which postcodes does Stoke-on-Trent cover?

The Stoke-on-Trent area covers ST5, ST1, ST4, ST6, ST2, ST7, ST3, ST12, ST9, ST8 and CW3.