Burton upon Trent Water Services

Frequently asked questions

Who supplies the water in Burton upon Trent?

South Staffs Water supplies Burton upon Trent. You can reach them on 0800 389 10 11.

I can see water leaking in the road — who do I tell?

Report it to South Staffs Water on 0800 389 10 11. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call South Staffs Water on 0800 389 10 11. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Burton upon Trent?

Your water comes from South Staffs Water, but wastewater and sewerage in Burton upon Trent is handled by Severn Trent Water — a separate company. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Burton upon Trent?

Burton upon Trent's water is hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Burton upon Trent.

Which nearby towns do you also cover?

As well as Burton upon Trent, we cover the surrounding area, including Swadlincote (4 miles), Ashby-de-la-Zouch (8 miles), Derby (10 miles), Lichfield (12 miles), Uttoxeter (12 miles) and Tamworth (12 miles).

Which postcodes does Burton upon Trent cover?

The Burton upon Trent area covers DE14, DE15, DE13, DE11, DE65 and DE12.