Henley-on-Thames Water Services

Frequently asked questions

Who supplies the water in Henley-on-Thames?

Thames Water supplies Henley-on-Thames. You can reach them on 0800 316 9800.

I can see water leaking in the road — who do I tell?

Report it to Thames Water on 0800 316 9800. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Thames Water on 0800 316 9800. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Henley-on-Thames?

Thames Water handles both the water supply and the wastewater in Henley-on-Thames, so it is one company for both. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Henley-on-Thames?

Henley-on-Thames's water is hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Henley-on-Thames.

Which nearby towns do you also cover?

As well as Henley-on-Thames, we cover the surrounding area, including Marlow (6 miles), Reading (6 miles), Maidenhead (8 miles), Wokingham (9 miles), High Wycombe (9 miles) and Bracknell (11 miles).

Which postcodes does Henley-on-Thames cover?

The Henley-on-Thames area covers RG9, RG10, RG4, RG5, SL7, RG1 and RG6.