York Water Services

Frequently asked questions

Who supplies the water in York?

Yorkshire Water supplies York. You can reach them on 0345 124 2424.

I can see water leaking in the road — who do I tell?

Report it to Yorkshire Water on 0345 124 2424. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Yorkshire Water on 0345 124 2424. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in York?

Yorkshire Water handles both the water supply and the wastewater in York, so it is one company for both. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in York?

York's water is hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for York.

Which nearby towns do you also cover?

As well as York, we cover the surrounding area, including Selby (12 miles), Pocklington (13 miles), Knaresborough (16 miles), Malton (17 miles), Market Weighton (18 miles) and Harrogate (19 miles).

Which postcodes does York cover?

The York area covers YO1, YO31, YO10, YO24, YO30, YO23, YO32, YO26, YO19 and YO41.