Richmond Water Services

Frequently asked questions

Who supplies the water in Richmond?

Yorkshire Water supplies Richmond. You can reach them on 0345 124 2424.

I can see water leaking in the road — who do I tell?

Report it to Yorkshire Water on 0345 124 2424. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Yorkshire Water on 0345 124 2424. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Richmond?

Yorkshire Water handles both the water supply and the wastewater in Richmond, so it is one company for both. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Richmond?

Richmond's water is hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Richmond.

Which nearby towns do you also cover?

As well as Richmond, we cover the surrounding area, including Darlington (11 miles), Northallerton (13 miles), Newton Aycliffe (17 miles), Bishop Auckland (18 miles), Stockton-on-Tees (20 miles) and Ripon (20 miles).

Which postcodes does Richmond cover?

The Richmond area covers DL10, DL9 and DL11.