Cheshunt Water Services

Frequently asked questions

Who supplies the water in Cheshunt?

Thames Water supplies Cheshunt. You can reach them on 0800 316 9800.

I can see water leaking in the road — who do I tell?

Report it to Thames Water on 0800 316 9800. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Thames Water on 0800 316 9800. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Cheshunt?

Your water comes from Thames Water, but wastewater and sewerage in Cheshunt is handled by Thames Water / Anglian Water — a separate company. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Cheshunt?

Cheshunt's water is hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Cheshunt.

Which nearby towns do you also cover?

As well as Cheshunt, we cover the surrounding area, including Enfield (4 miles), Hertford (7 miles), Harlow (7 miles), Hatfield (9 miles), Redbridge (9 miles) and Archway (10 miles).

Which postcodes does Cheshunt cover?

The Cheshunt area covers EN8, EN7, EN9, EN10, EN3, EN1, EN2, EN11, N9, N21, IG10 and E4.