Basingstoke Water Services

Frequently asked questions

Who supplies the water in Basingstoke?

South East Water supplies Basingstoke. You can reach them on 0333 000 0365.

I can see water leaking in the road — who do I tell?

Report it to South East Water on 0333 000 0365. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call South East Water on 0333 000 0365. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Basingstoke?

Your water comes from South East Water, but wastewater and sewerage in Basingstoke is handled by Southern Water — a separate company. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Basingstoke?

Basingstoke's water is hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Basingstoke.

Which nearby towns do you also cover?

As well as Basingstoke, we cover the surrounding area, including Thatcham (12 miles), Farnham (13 miles), Sandhurst (14 miles), Aldershot (14 miles), Newbury (14 miles) and Reading (14 miles).

Which postcodes does Basingstoke cover?

The Basingstoke area covers RG21, RG24, RG22, RG23, RG25, RG26, RG29 and RG27.