Kingston upon Thames Water Services

Frequently asked questions

Who supplies the water in Kingston upon Thames?

Thames Water supplies Kingston upon Thames. You can reach them on 0800 316 9800. In parts of Kingston upon Thames the supplier can vary street to street, so check your bill if you are not sure.

I can see water leaking in the road — who do I tell?

Report it to Thames Water on 0800 316 9800. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call Thames Water on 0800 316 9800. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in Kingston upon Thames?

Thames Water handles both the water supply and the wastewater in Kingston upon Thames, so it is one company for both. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in Kingston upon Thames?

Kingston upon Thames's water is hard, and the risk of limescale in kettles and boilers is high. A filter or softener can help — see our water filter guide for Kingston upon Thames.

Which nearby towns do you also cover?

As well as Kingston upon Thames, we cover the surrounding area, including Kingston (1 mile), Richmond upon Thames (3 miles), Merton (5 miles), Walton-on-Thames (5 miles), Epsom (6 miles) and Sutton (6 miles).

Which postcodes does Kingston upon Thames cover?

The Kingston upon Thames area covers KT.