St Austell Water Services

Frequently asked questions

Who supplies the water in St Austell?

South West Water supplies St Austell. You can reach them on 0344 346 2020.

I can see water leaking in the road — who do I tell?

Report it to South West Water on 0344 346 2020. Leaks in the road or pavement are on the public network, which is theirs to fix — anyone can report one, and it costs nothing.

I have no water — what should I do?

Check with a neighbour first. If they have no water either, the problem is likely on the mains — call South West Water on 0344 346 2020. If it is only your property, check your internal stop tap is fully open; if it is, the fault may be on your own supply pipe — the part we repair and replace.

Who handles sewerage and drains in St Austell?

South West Water handles both the water supply and the wastewater in St Austell, so it is one company for both. The drains inside your property boundary are the owner's responsibility — that is the work we do.

Is the water hard or soft in St Austell?

St Austell's water is soft, and the risk of limescale in kettles and boilers is low. Soft water is kind to appliances, so descaling is rarely a local concern.

Which nearby towns do you also cover?

As well as St Austell, we cover the surrounding area, including Bodmin (10 miles), Truro (13 miles), Newquay (14 miles), Liskeard (16 miles), Falmouth (18 miles) and Redruth (21 miles).

Which postcodes does St Austell cover?

The St Austell area covers PL25, PL26, PL24 and PL23.